Get in Touch with Gorkha Ride
We're Here to Help
Have questions or need support? Our team is ready to assist you with all your inquiries. Reach out to us through any of the contact options below.
Quick Support
Our customer support team is available 24/7 to help you with any issues or questions you may have.
Feedback
We value your feedback. Let us know how we can improve our services to better meet your needs.
Inquiries
Have a specific question? Reach out to us, and we’ll get back to you as soon as possible.
Common Questions
Find answers to the most frequently asked questions about Gorkha Ride’s services.
How can I book a ride?
To book a ride, simply open the Gorkha Ride app, enter your destination, and choose your preferred vehicle type. Confirm your booking, and a driver will be on their way to pick you up.
What areas do you serve?
Gorkha Ride currently serves major cities across Nepal. Check our app for the latest updates on service availability in your area.
How do I track my order?
You can track your order in real-time through the Gorkha Ride app. Simply go to the ‘Orders’ section and select the order you want to track.
What payment methods are accepted?
We accept various payment methods including credit/debit cards, mobile wallets, and cash on delivery.
How do I contact customer support?
You can contact our customer support team through the ‘Help’ section in the Gorkha Ride app or by calling our support hotline at (255) 352-6258.
Can I schedule a ride in advance?
Yes, you can schedule a ride in advance through the Gorkha Ride app. Choose your pickup date and time, and we’ll ensure a driver is available for you.
How do I cancel a ride?
To cancel a ride, go to the ‘Rides’ section in the app, select the ride you want to cancel, and follow the prompts to cancel it. Cancellation fees may apply.
What is your refund policy?
If you experience any issues with our services, please contact customer support. Refunds are handled on a case-by-case basis, depending on the nature of the issue.
How do I update my account information?
You can update your account information by going to the ‘Profile’ section in the Gorkha Ride app. Make the necessary changes and save your updated information.
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Schedule a Meeting with Us
Need personalized support or have specific inquiries? Book an appointment with our team for a one-on-one consultation. We are here to assist you with all your needs.
Download the Gorkha Ride App
Experience the convenience of Gorkha Ride at your fingertips. Download our app today for easy access to ride-hailing, food delivery, grocery shopping, and more. Available on both iOS and Android.
